ROU | req2609
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

Main responsibilities:

• Receive, review and enter customer orders in the DKV business systems (SAP, MS Dynamics etc) by ensuring the quality of customer information entered
• Acknowledge delivery/installation date, register updates and keep track of changes
• Constantly communicate with customers and colleagues in a timely manner
• Maintain accurate records of customer data in company systems
• Respond promptly to customer escalations after thorough verification of the issue and finding the appropriate solution or escalate to higher support level if unsuccessful

• Highschool diploma, University degree it's a plus;
• Communication and coordination skills
• Attention to details and structured/analytical way of working
• Customer focus
• Reliability and flexibility
• Interest in technical subjects and drive/interest to find solutions
• At least 2 years of relevant experience in customer service /sales/ logistics/ supply chain.
• 1 years of experience in the field of electromobility it's a plus
• At least average level of MS Office
• SAP experience represents an advantage
• Ability to work efficiently in a team (or virtual, remote team)
• Good command of German and English languages