ROU | req3720
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

We are seeking a dedicated and enthusiastic individual to join our Customer Support team for WinSped® software.
As a Customer Support Level 1 representative, you will be the primary contact for our customers, assisting them with installation, troubleshooting, and addressing any malfunctions they encounter.

Key Responsibilities:

• Respond to customer inquiries regarding WinSped® software via telephone and email.
• Provide remote assistance to customers for software installation and troubleshooting.
• Record, document, and report software errors to the development team.
• Forward complex inquiries to the relevant specialist department.
• Maintain accurate records of customer interactions and technical issues.

• Language Skills: Fluent in German (both spoken and written) – mandatory, English – medium level.
• Willingness to Travel: Initial 3-month induction period in Germany, with travel required once every six months for one week.
• Competence with MS Office products (Word, Excel, PowerPoint, etc.).
• Excellent communication skills (both telephone and virtual platforms like Teams).
• Strong customer orientation and ability to work collaboratively within a team.
• High stress resistance and resilience.
• Eagerness to learn and a solution-oriented mindset.
• Precision in completing tasks.