ROU | req3738
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

We are seeking a highly skilled Customer Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional support to our clients in the utilization of our tolling services. This role requires direct client interaction, accurate processing of necessary documentation, and efficient resolution of any issues that may arise. The ideal candidate will demonstrate strong organizational and communication skills, coupled with a customer-centric approach.

Responsibilities:

• Provide customer and sales support (mostly via email, phone) for tolling services.
• Contact clients in your portfolio to obtain the necessary documents and information for issuing toll devices or paying road tolls.
• Process documents and information received from clients, prepare and send necessary documents or information to suppliers or partners to enable clients to pay road tolls using the devices offered in our services.
• Analyze information, create reports, and submit findings to the supervisor upon request or periodically, as required.
• Resolve issues reported by clients with a professional and solution-oriented approach.
• Build and maintain strong, long-term relationships with customers.

Requirements:

• Previous experience in positions involving communication with corporate clients.
• Excellent communication and negotiation skills.
• Exceptional organizational, planning, and time management abilities.
• Customer-oriented and results-driven, with strong presentation and interpersonal communication skills.
• Attention to detail, logical thinking, and a proactive work ethic.
• Team-oriented mindset, with the ability to collaborate effectively and contribute to a positive work environment.
• Proficiency in English – at least intermediate level.
• Proficiency in MS Office – intermediate level.