FRA | req2439
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,200 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

• Handle telephone calls and gather information to manage customer relations,
• Develop customer loyalty through personalised advice and services,
• Handle administrative tasks, emails and complaints within the allotted time (48 hours),
• Provide training over the telephone to make customers self-sufficient,
• Manage financial risk (collection / guarantee requests / collective procedures / monitoring compliance with outstanding loans),
• Drafting appropriate correspondence.

• Proficiency in Microsoft Office
• Excellent computer skills
• Intermediate level of English
• Team spirit
• Good command of spelling
• Ability to listen, understand and analyse