Frequently asked questions

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General

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What is EETS?

The settlement and coordination of tolls often pose a major challenge. Each country has its own systems, fees and billing options. The introduction of EETS is intended to address these challenges. EETS stands for "European Electronic Toll Service" and aims to make it easier for road users to settle tolls while travelling through Europe by providing them with a single device and a single contract partner.

As a DKV Mobility customer, you no longer need to worry about tolls – we take care of that for you!

On which roads does the toll apply and to which vehicles?

Toll roads vary from country to country. {

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Where do you have to pay tolls?

Depending on the country, payment is made when passing through a toll station, by vignette or via a toll box through a service provider. DKV Mobility offers you the right solution for every country, including convenient billing. Contact us and we will advise you on the right solution for you.

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DKV Box Europe

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What is the DKV Box Europe?

With the DKV Box Europe, we offer you the option of settling truck tolls within Europe. Tolls are automatically recorded with just one device. You can keep track of all transactions in your customer account. Payment is conveniently made via your DKV invoice.

How can I order the DKV Box Europe?

It's easy: just fill out the registration form with no obligation, and we will get back to you.

How much does the DKV Box Europe cost?

Get in touch with us. We will provide you with a tailor-made offer.

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Installation and settings

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How do I install the box correctly?

Position the box so that your view is not obstructed while driving. Avoid placing it near moving parts of the vehicle (e.g. airbag covers). The OBU must be visible from the outside and must not be covered by other parts (e.g. windscreen wipers that are switched off). For metallised windscreens, use non-metallised areas. With "plug-and-play", simply connect the cable to the power supply and you're ready to go. Alternatively, the box can also be permanently connected to the vehicle's power supply by a workshop.

How can I tell if the toll box is ready for use?

If the LED on the toll box lights up green, all booked toll services are active and the box is ready for use.

What do the LED colours mean?

Green LED: The toll box is ready to pay tolls. You may proceed.

Yellow LED: The toll box is not personalised or the toll service for the current location of the vehicle has not (yet) been booked/activated or there is no toll system in this area (e.g. Netherlands) or the local toll service is not available on the toll box.

Red LED: The toll box is not operational, toll collection is not taking place, do not drive. Contact your DKV contact person.

Exception: The toll box turns red after 30 minutes without GPS reception. If you are in a tunnel or a garage, for example, drive to a location with GPS reception.

LED off: Sleep mode: The toll box goes into sleep mode after 30 minutes of inactivity and wakes up again when movement is detected or when the power supply is reconnected.

Does the transfer of toll data and personalisation of the toll box happen automatically?

The toll data is transmitted via hybrid radio technologies (GNSS / DSRC / Bluetooth) for toll collection from vehicles with a gross vehicle weight of > 3.5 t. When you place your first order, the vehicle data and booked toll services are automatically stored on the toll box. Toll services can be added and debited OTA (over-the-air). The axle declaration can be set manually on the toll box display.

What appears on the display when travelling in various EETS countries?

The following information appears in the toll box menu: toll service booked, number of axles, registration number, emission class, weight, power supply and reception.

How are the booked toll services shown on the display?

Belgium: BEvia

Bulgaria: BGria

Germany: DEbag

France: FRtis

Italy: ITsit

Austria: ATasf

Poland: PLeto

Portugal: PTvve

Switzerland: CHlsv

Scandinavian bridges (Storebaelt & Øresund): DKbri

Slovakia: SKmyt

Slovenia: SIdar

Spain: ESvia

Czech Republic: CZmyt

Tunnels: Warnow and Herren: DEtun

Liefkenshouk Tunnel: BEliT

Hungary: HUgo

Which parameters can the driver set on the toll box?

It may happen that some toll box parameters need to be changed by the driver while driving. The driver can change the following parameters on the box: language, number of axles, trailer, current weight, cost centre.

Do I have to update the number of axles in all countries?

The number of axles and the vehicle’s maximum permissible weight must be specified by the driver depending on the trailer used and the respective EETS area, and must be adjusted each time the vehicle combination changes.

Can I use the toll box to transport hazardous goods?

Yes, the battery in the toll box must be removed. The toll box must be permanently installed in the vehicle.

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Toll box with 4G technology

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Why is switching to a 4G-capable toll box relevant?

Several European countries have announced the shutdown of 2G mobile networks. For example, Switzerland is introducing a new 4G-based toll system for heavy commercial vehicles over 3.5 tonnes starting in 2026. Germany, France, the Netherlands, Belgium, and Norway have also announced plans to discontinue their 2G-based toll services by the end of the decade. The next generation of the DKV Box Europe is expected to complement the EETS offering (European Electronic Toll Service) from Q1 2026.

Is a smartphone or app required for operation?

No. The DKV Box Europe works completely autonomously. All settings can be made directly on the device – without a smartphone or additional app.

How is the box installed in the vehicle?

Simple and fast: The new 4G box is designed as a plug-and-play solution. You can simply replace your existing 2G box, continue using the existing cabling, and the new box is ready to use.

How will I be informed about the battery status?

Optimised battery warnings provide timely information about low charge levels. Confirmation by the driver ensures that the box continues to function properly.

Does the box receive automatic updates?

Yes. Thanks to over-the-air technology, the DKV Box Europe is regularly updated with new features and software updates – without having to visit a workshop.