Guidelines for Using Digital Assistants

text-size-headline-h2

We are pleased that you would like to use our digital assistant CARi.

Before doing so, please take note of the following information: By using our chatbot services, you agree that the information and data you provide may be processed using Artificial Intelligence (AI).

The relevant AI applications are not operated directly by DKV Mobility but by external service providers in a separate environment (service providers: Microsoft Azure or Cognigy).

The content you provide is used exclusively:

• to provide and improve our chatbot services,

• and to further develop their functionalities. Please ensure that you do not enter any sensitive or personal data into the chatbot. Further information on data protection, particularly in connection with our chatbot services, can be found in our Privacy Notice.

By using the chatbot, you expressly agree to these privacy terms as well as the applicable terms of use and permissions.

Overview of Our Digital Assistants Chatbot

Our AI-powered chatbot assists you in answering frequently asked questions (FAQs) about our products and services. The chatbot is currently available exclusively in German and provides answers based on the knowledge content made available to it.

Voice Bot

Our AI-powered voice bot provides customer support by phone in multiple languages. Customers can currently interact with the voice bot in German, Italian, French, and Dutch. Depending on the request, the voice bot independently answers selected questions and helps customers navigate to the appropriate services. Multilingual support is a documented requirement of the solution.

24/7 Card Blocking

In addition, our German-language voice bot enables customers to block DKV cards around the clock. Customers can complete the card-blocking process independently over the phone and receive support even outside regular service hours. The voice bot has been designed and implemented to operate 24/7.

margin-top-2xl

margin-bottom-3xl