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Protection against fuel card misuse
- Always on the safe side with DKV Mobility.
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More and more fuel cards are being stolen, copied or misused - often without being noticed immediately. The consequences? Unexpected costs, loss of time and, in the worst case, considerable damage to your company.

With our advanced security solutions and the know-how of our experts, we at DKV Mobility are constantly working to protect you and your fleet.

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Protection against fuel card misuse: security you can count on.

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We at DKV Mobility know this: Any fuel card fraud is not only a financial loss, but also a burden. That's why we take a proactive approach to the problem and always offer you the latest technologies and security solutions.
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High security thanks to card PIN
Each DKV Card is protected with a personal PIN code, which ensures maximum security when using it.
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Individual card limits
You can set specific limits for each card, including automatic notification if they are exceeded.
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Deactivate cards flexibly
Activate and deactivate your cards temporarily to prevent unauthorised use. Block cards for certain days or periods when they are not needed.
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Intelligent fraud defence in real time
Our fraud monitoring system analyses transactions in real time using intelligent rules and algorithms. This enables potential fraud attempts to be recognised immediately and future cases to be reduced or prevented.
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Usage reports for a complete overview

With our {

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Support around the clock

Report lost cards at any time via our 24/7 service number {

{"link": "+4922182779697", "linkStyle": "default", "linkTitle": "0221 82 77 96 97", "linkType": "phone", "aria-label": "0221 82 77 96 97", "linkLabel": "0221 82 77 96 97"}} or block your card directly in the {

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Continuous further development
We continuously monitor new fraud methods and develop innovative solutions to effectively combat and prevent fuel card misuse.
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What types of fuel card misuse are there?

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Fuel card fraud can have many faces. Criminals are constantly developing new tricks to use fuel cards illegally. But employees of your own company can also misuse company fuel cards. Below we inform you about some of the most common methods.
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External fuel card misuse

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External attackers aim to use fuel cards undetected for their own purposes. It is therefore crucial to familiarise yourself with the most common types of fraud and to take appropriate protective measures.
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Skimming: Fraudsters manipulate card readers and steal card data and PIN codes.

Card theft: petrol cards and PIN codes in the vehicle are easy targets for thieves.

Card swapping: Thieves exchange stolen cards for those in the vehicle.

Identity theft: criminals apply for fuel cards in the name of your company.

Theft in the post: cards and PINs are stolen or copied on the way to the customer.

Phishing emails: Clicking on a link in an email gives fraudsters access to sensitive data.

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Zwei Männer an einem Verladehof

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Internal fuel card misuse

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Unfortunately, fuel card misuse can also occur within your own company. Employees who have access to the cards sometimes use them for private purposes or in collaboration with third parties for fraudulent activities.
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Fuel for other vehicles: Fuel ends up in other vehicles instead of the company car.

Billing of several petrol pumps: Several vehicles are refuelled with one card.

Incorrect invoicing: Fuel that has not been refuelled is billed and the money is pocketed.

Copy of the card for money: Employees have copies of the fuel card made and receive cash.

Overfuelling: More fuel than necessary is filled up and used privately or sold.

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Zwei Männer an einem Verladehof

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How to protect yourself effectively against fuel card fraud

Protect yourself and your company from fuel card misuse with these simple but effective measures:
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Basic rules for the safe handling of fuel cards
  • Never leave your card in an unguarded vehicle.
  • Never let the card out of your hand - do not allow petrol station staff to take it into other rooms.
  • Report suspicious activities at petrol stations to your fleet manager immediately, even if you are not affected yourself.
  • Pay particular attention to tampering with the card reader at unmanned petrol terminals.
Secure handling of the PIN
  • Never pass the PIN on to third parties.
  • Never write down the PIN - and certainly not on the card itself.
  • Always cover the input field when entering data.
  • Always use a system-generated PIN for maximum security.
  • Destroy PIN letters immediately upon receipt.
  • Tip: It's best to use the DKV ePIN function for even more security!
Define individual utilisation options
  • Adjust the daily, weekly and monthly limits of your cards to your usual refuelling behaviour.
  • Restrict use to certain days of the week or times.
  • Deactivate cards if they will not be used in the foreseeable future.
  • Only activate cards on request for a short time - they will then automatically become inactive again.
Customised notifications for full control
  • If you enter an incorrect PIN, you will be notified immediately.
  • Receive notifications of rejections due to limit overruns.
  • Customise your notification settings to stay informed at all times.
Creating awareness within the company
  • Managers should consistently exemplify the correct use of fuel cards.
  • Train your employees regularly about risks and the correct behaviour when using cards.
Additional safety precautions
  • Use a strong password to access the {{"link": "/uk/en/digital-solutions/customer-portal/customer-account", "linkStyle": "default", "linkTitle": "DKV Cockpit", "linkType": "internal", "aria-label": "DKV Cockpit", "linkLabel": "DKV Cockpit", "target": "_self"}}.
  • Be careful with suspicious e-mails - DKV Mobility will never ask you for your fuel card PIN by phone or e-mail!
  • If you suspect that your card has been stolen, misused or lost: block the card immediately and inform us without delay!
Even more security with DKV LIVE - your digital assistant for smart mobility
  • {{"link": "/uk/en/digital-solutions/telematics/dkv-live", "linkStyle": "default", "linkTitle": "DKV LIVE", "linkType": "internal", "aria-label": "DKV LIVE", "linkLabel": "DKV LIVE", "target": "_self"}} recognises and prevents fuel theft.
  • It provides all of your fleet's important data clearly and in real time and links it to the data on your {{"link": "/uk/en/fuelling/fuel-card/all-cards/dkv-card", "linkStyle": "default", "linkTitle": "DKV Card", "linkType": "internal", "aria-label": "DKV Card", "linkLabel": "DKV Card", "target": "_self"}}. This allows the system to track refuelling processes and transactions live and deactivate the fuel card concerned immediately in the event of suspicious activity.
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DKV Mobility App
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Travelling in Europe? Save time and money with our app. Find the cheapest petrol station or use "App&GO" for digital refuelling and charging.
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Learn more
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Request a non-binding quote now!

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Would you also like to benefit from the DKV Mobility advantages?

We will be happy to call you back.

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