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Mileage tracking for electric vehicles -
Frequently Asked Questions (FAQ)
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Mileage tracking with the DKV Mobility app - questions and answers

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What is needed to enter the mileage in the DKV Mobility app?

  • The DKV Mobility app has to be installed

    • {{"link": "https://play.google.com/store/apps/details?id=com.dkveuroservice.mobileappkit&hl=de≷=US", "linkStyle": "default", "linkTitle": "Download the DKV Mobility app in the Google Play Store", "linkType": "external", "aria-label": "Download the DKV Mobility app in the Google Play Store", "linkLabel": "Download the DKV Mobility app in the Google Play Store", "target": "_blank"}}
    • {{"link": "https://apps.apple.com/us/app/dkv-mobility/id392938551", "linkStyle": "default", "linkTitle": "Download the DKV Mobility app in the Apple App Store", "linkType": "external", "aria-label": "Download the DKV Mobility app in the Apple App Store", "linkLabel": "Download the DKV Mobility app in the Apple App Store", "target": "_blank"}}

  • The driver has to be logged in with a username and password

    • {{"link": "/content/dam/dkv/assets/documents/digitale-produkte/kilometerstanderfassung/dkv_emob_app_registrierung_en.pdf", "linkStyle": "default", "linkTitle": "Read more about how to obtain login information (PDF)", "linkType": "file", "aria-label": "Read more about how to obtain login information (PDF)", "linkLabel": "Read more about how to obtain login information (PDF)", "target": "_blank"}}

  • The driver needs to have a DKV Card +Charge assigned

    • {{"link": "/content/dam/dkv/assets/documents/digitale-produkte/kilometerstanderfassung/how-to-assign-a-dkv-card_en.pdf", "linkStyle": "default", "linkTitle": "Read how to assign DKV Card +Charge (PDF)", "linkType": "file", "aria-label": "Read how to assign DKV Card +Charge (PDF)", "linkLabel": "Read how to assign DKV Card +Charge (PDF)", "target": "_blank"}}

  • Push notifications for e-mobility transactions must be enabled.

    • {{"link": "/content/dam/dkv/assets/documents/digitale-produkte/kilometerstanderfassung/how-to-enable-push-notifications_en.pdf", "linkStyle": "default", "linkTitle": "More information on how to activate push notifications (PDF)", "linkType": "file", "aria-label": "More information on how to activate push notifications (PDF)", "linkLabel": "More information on how to activate push notifications (PDF)", "target": "_blank"}}
When can the driver enter the mileage?
The driver can enter the mileage before, during, or after the current charging process.
How often can the driver enter the mileage?
The mileage entry is optional. The driver can choose to skip this step.
For which transactions is the mileage entry possible?

At the moment, the mileage entry is working for {

{"link": "/uk/en/e-mobility/charging-on-the-road", "linkStyle": "default", "linkTitle": "@road", "linkType": "internal", "aria-label": "@road", "linkLabel": "@road", "target": "_self"}} transactions.

For which authorisation types is the mileage entry possible?
The mileage entry is available for DKV Card +Charge and app initiated charging sessions.
Where will the mileage be visible after the charging session?

The mileage will be displayed in the transaction history of the DKV Mobility app.

It might take a few minutes until the transaction is displayed in the transaction history.

The driver forgot to enter the mileage. Can it be added a later stage?
Yes, the mileage can also be recorded after the charging process.
How does the mileage entry work for Tesla stations?
Mileage entry is not yet supported for Tesla stations.
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