Here you will find answers to frequently asked questions about DKV APP & GO.
With APP&GO, you pay for the refuelling directly at the pump or conveniently in your vehicle. This saves you a walk to the cashier and you can continue your journey in a relaxed manner - without long waits or queues.
Mobile refueling with DKV APP & GO is super easy and explained in 6 steps:
1. Find a suitable petrol station using the DKV Mobility App
2. Let yourself be navigated to the selected petrol station
3. Select the pillar you are standing at.
4. Refuel as usual.
5. End the refueling by hanging up the tap and confirm your refueling in the app.
6. Continue to drive in a relaxed manner - you will receive the receipt conveniently by email.
If you are not yet activated for APP & GO, please follow the respective steps on our manual page.
1. The fleet manager/dispatcher must create an account for the driver in DKV Cockpit with the role "Driver" and assign him the cards he can use for APP&GO.
2. The driver must set a password, which is then required for the app login. To do so, he must follow the instructions in the registration e-mail he receives as soon as the fleet manager/dispatcher has created his user in DKV Cockpit.
3. The driver must download the latest version of the DKV Mobility App from the Apple App Store or the Google Play Store .
To be able to use DKV App&Go, you need access. Your fleet manager/dispatcher can set this up free of charge.
Card assignment must be done in the DKV Cockpit by your fleet manager/dispatcher. You can find detailed instructions for assigning cards here .
To be able to use DKV APP & GO, you have to be a customer of DKV. You are not yet a customer? Become a customer here in just a few clicks.
Unfortunately, DKV APP & GO is only available for DKV customers. We are currently only active in the B2B business. As a private person, you cannot use DKV APP & GO.
DKV APP&GO is our free service for you.
You as a user must legitimize the open fuel amount via DKV APP&GO. Security is guaranteed by modern technologies in your smartphone, such as FACE ID, fingerprint or entering the smartphone pin. Technically, we rely on the highest IT standards to authorize your payment.
Open the DKV Mobility App. Click on the DKV APP&GO logo in the map view. The next available petrol station will appear where you can authorize the payment via the app. Alternatively you can filter for the authorization method "DKV APP&GO".
You can find all gas station nearby your location via the filter functionality in the DKV Mobility App.
As soon as you confirm the fuel bill via smartphone, your payment is authorized. If the payment is successful, the attendant will receive a payment confirmation. The fuel pump is then free for the next refueling.
In the event of a technical problem, the app will guide you step by step to an appropriate solution.
It is technically not possible to pay twice. You can replace the refueling process with your smartphone at any time with manual payment at the checkout.
Immediately after successful authorization of your refueling, you will receive the transaction receipt via email. In addition, you can also view and download all your fuel receipts in the app, just click
1. on "My Cards" and
2. select the card for which you want to view the receipts,
3. click on "All Transactions".
All transactions that have been carried out with the DKV APP & GO features are now displayed. With one click on the respective transaction, you can also view all further details and open the original receipt as a PDF.
Sending the fuel receipt can take up to 5 minutes. If you have still not received a fuel receipt by then, please check your SPAM folder. Alternatively, you can view all receipts in the app.
Note: The fuel receipt is for your information only. The invoice will be sent to you as usual.
The mileage can be entered each time you use APP&GO. However, the entry is optional.
APP&GO transactions are settled via collective settlement in exactly the same way as you are used to from payments with the physical card.
Yes, flexible use of different end devices is possible. Even more: you have an insight into all the refueling processes from the respective end device.
Unfortunately, it is not yet technically possible to define yourself as a driver.
Please contact your fleet manager first. DKV APP & GO can only be used by activating your account and assigning your card. You can see how this works here.
Cards are released or withdrawn within seconds.
No, the withdrawal of authorizations simply means that the card can no longer be used. The receipts remain visible in the app.
That is not a problem, you will receive a new card from us. You can easily add this back to your DKV Mobility app.
All transactions and receipts made with the old card via the app can still be viewed in your DKV Mobility app account.
This function follows the prepaid logic. Your fleet manager/dispatcher can allocate a certain budget to your cards. If this budget is exhausted, you can use this function to ask your fleet manager/dispatcher to increase your budget.
If you have a problem during refueling, you can always contact the following telephone number: 00800 365 24 365
For general questions, please contact your account manager.