Refund Consultant (m/f/d) - part-time or full-time - Location: Noordwijkerhout/NL

NLD | req1187
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you exciting opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 1,800 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

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What you can expect

Would you like to become part of a dedicated and enthusiastic team in the Netherlands that speaks to customers, where your focus is on reclaiming foreign VAT for Dutch customers and on special Finance topics? Then continue reading!

Based in Noordwijkerhout, DKV Euro Service B.V. offers a complete mobility solution for the business market in the Netherlands, Belgium, Luxembourg, United Kingdom and Ireland. Together with the Specialty Sales Team, you are the point of contact for our customers and our Sales Representatives regarding questions or requests about refund services and dedicate Finance topics (Fraud, specific customers, etc.). You support our existing customers to reclaim foreign VAT, you sell our refund service to new customers and answer finance related topics that the 1st line team has forwarded to you. In addition, you also support the the team with day-to-day questions relating to tariffs, toll boxes, fuel cards or fines.

Your duties include the following tasks:

  • Telephone point of contact for customers and field sales colleagues
  • Answering customer questions/requests by e-mail
  • Implementing changes in CRM systems
  • Act as liaison between customer and the Field Sales Team
  • Advising customers on solutions
  • Supporting sales through upselling

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams You should feel welcome with us from the very beginning!






What makes you stand out

  • Availability minimum 32 hours per week (maximum 40 hours)
  • At least a completed MBO education (or similar)
  • Ability to assess situations and translate them into concrete actions within existing processes
  • Advanced communicative skills
  • Approachable and keeping an overview: You know how to pick things up and complete them, but you also know where action needs to be taken or how processes can be improved.
  • Fluent Dutch and English in word and writing. French and/or German is an advantage

What we offer:

  • Joining a steadily growing company group in an international environment
  • Challenging work environment with opportunities to positively influence business development yourself
  • Attractive pension scheme, generous home office arrangement, development opportunities, company events, and much more
  • Nice office in Noordwijkerhout with informal atmosphere, flat structure and short lines of communication
  • 27 holidays based on a 40-hour working week
  • Free parking
Apply now